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Frequently Asked Questions

Absolutely! Millions of people around the world use compatible and remanufactured cartridges every day. If the products have an ISO quality guarantee, you can be sure that they will work and be the same, if not better in quality and performance than the originals.

Many companies now make compatibles on behalf of third parties. If you have chosen a reliable supplier, whose products come with ISO Certification (which means that the cartridges have been made to the same strict specifications as the corresponding original ones, like PRINTKING), you can be sure that you will get the same if not better performance and quality.

No! This is a myth that printer manufacturers allow to spread, in order to push us to buy very expensive original OEM cartridges. Printer cartridges and ink cartridges are autonomous units, separate from the printer unit. Cartridges, both original and compatible, can sometimes fail, but this is a very rare occurrence, especially if you go to reliable companies (like PRINTKING) that offer an immediate replacement guarantee to their customers.

Yes. A reliable compatible cartridge company (like PRINTKING) will offer its customer a full warranty on all its compatible products. This warranty is the same and in many cases better than the warranties of the originals. This shows the complete confidence that each company has in the high quality of its products.

Yes. Although in most cases the yield of a compatible cartridge is even greater than the genuine one, since it is filled to the maximum. You will often find that while the price of a compatible cartridge whose maximum yield is, for example, 8000 pages, is about the same if not cheaper than a genuine cartridge, which yields 2000 pages. This makes the compatible cartridge four times cheaper than the genuine one! Always consider the yield of the ink cartridge per page and its cost, before you end up buying a cartridge. Don't just look at the price of the cartridge.

No, most genuine cartridges are not made by the printer manufacturers themselves. They are manufactured by third parties, on their behalf, after first obtaining permission to produce these branded products. These third party manufacturers are the same ones that make compatible/remanufactured cartridges to the same strict ISO standards, just under a different brand name. People are now aware of the very high cost they pay to get a branded product, which does not perform any better than an unknown brand. Save money! Buy a compatible cartridge, without losing quality and performance.

Definitely not! Remember, manufacturers make money from an essentially cheap material like ink and toner. They will do whatever they can to convince you that you should use their cartridges. According to the law and Consumer Protection, consumers have many rights when it comes to warranties. If even a part of the cartridge is not “genuine”, but is remanufactured with a “genuine replacement”, then the non-genuine replacement will still be considered fit for purpose, and therefore the manufacturers warranty will not be voided.

There is a chance that the technician may try to void your warranty because you are using compatible cartridges. In this case, you can contact the appropriate Consumer Protection Department to seek compensation.

It is, in fact, illegal for a printer manufacturer to require the consumer to use a specific brand of ink cartridge. Imagine if all manufacturers did this! Then we would be forced to use a specific brand of washing powder in our washing machines and certain branded parts in our cars. Of course, printer manufacturers can "recommend" that we use their ink cartridges and doubt and fear can force you to buy their expensive products. However, most people are now aware of these tactics and increasingly choose a product with a different brand, less expensive, but with the same product quality.